HOW CONVENIENCE STORES CAN BUILD SALES - AND TRUST - DURING THIS CRISIS

"Convenience stores have always had a key role to play in our communities, but in these days of restricted travel and social distancing they’ve never been more important. They are the shops which many of us depend on during a crisis.

Convenience stores account for one quarter of the grocery sector, but small players and family-run stores don’t have giant brands and sales targets behind them, and are less popular than the small formats of the big grocers. Because they don’t have the trusted names and deep discounts, they need to do something different to encourage frequency, even in these unprecedented times."

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